Frequently Asked Questions

Everything you need to know about shopping with SUNLINE America Co., Ltd.

What shipping methods are available?

We offer standard, expedited, and priority shipping options across the United States. Shipping costs and delivery estimates are calculated at checkout based on your location and order weight.

What is your return policy?

We accept returns on most unused and unopened items within 30 days of delivery. Please ensure the product is in its original packaging to qualify for a full refund.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

Do you offer international shipping?

Currently, SUNLINE America Co., Ltd. primarily ships within North America. For inquiries regarding international distribution, please contact our support team directly.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.

Are your products covered by a warranty?

Many of our retail products come with a manufacturer's warranty. Specific warranty details can be found on the individual product pages or by reaching out to our customer service department.